Safeguarding
The purpose of Plumstead Manor’s Safeguarding policies and procedures is to provide a framework to ensure every child who is a registered student at our school is safe and protected from harm. Our policies and procedures aim to give clear direction to staff, volunteers, visitors and parents about the expected behaviour and our legal responsibility to safeguard and promote the welfare of all children at our school.
Safeguarding is defined as:
- Protecting children and young people at our school from maltreatment;
- Preventing impairment of our children’s and young people’s health or development;
- Ensuring that children and young people at our school grow up in circumstances consistent with the provision of safe and effective care;
- Undertaking Safeguarding roles and responsibilities so as to enable children and young people at our school to have optimum life chances and enter adulthood successfully.
All staff and visitors have an important role to play in safeguarding children and protecting them from harmful actions and influences.
It is the responsibility of every member of the School community to
- be familiar with the School’s Safeguarding policy and procedures
- ensure they always follow these requirements and work in a way that will safeguard and promote the welfare of all of our pupils
- be alert to signs and indicators of possible abuse
Safeguarding Team Contact Details:
Ms Grimes - Deputy Head Teacher / Designated Safeguarding Lead

Ms Childs - Safeguarding and Child Protection Manager
Ms Lewington - Safeguarding and Child Protection Manager
Ms Buttle - Assistant Head Teacher
Ms Seaman-Davis - Assistant Head Teacher
Ms O'Neill - Assistant Head Teacher Post 16
Mr Christie - Pastoral Officer
Email Address: Safeguarding@plumsteadmanor.com
Please find below a list of Key websites that parents, carers and students may find helpful:
Family and Adolescent Support Service (FaASS)
Purpose: To provide early help and targeted support to children, young people, and families experiencing difficulties. This may include emotional wellbeing, family conflict, school attendance issues, or risk of exploitation.
Age Group: 0–18 (up to 25 with SEND or care leaver status).
Website Link: FaASS Referral Form [royalgreenwich.gov.uk]
Email Address: Referrals are done via Children’s Social Care
Phone: 020 8921 6921
Health and Wellbeing
Young Greenwich School Nursing Team
Purpose: Support the Health & Wellbeing of Children and Young People. They offer school drop-in sessions and 1-1 consultations to young people
Age Group: 5-19 (Up to 25 with SEND)
Website: School Nursing - Young Greenwich Youth Services
Email: oxl-tr.younggreenwichhealth@nhs.net
Phone: 0208 317 6319
Greenwich Sexual Health
Purpose: Provides confidential sexual health services including STI testing, contraception, pregnancy advice, and support for healthy relationships.
Offers free condoms, online STI kits, and walk-in clinics.
Age Group: 13–24
Website: Greenwich Sexual Health : Home
Email: Not listed; contact via phone or website
Phone:
General: 0208 305 5005
Youth Support & Helpline: 020 8305 5005
Address: Market Street Health Clinic, 16–20 Market Street, Woolwich, London SE18 6QR Our Services | Oxleas NHS Foundation Trust
Charlton Athletic Community Trust (CACT)
Purpose: Mentoring and diversionary activities for at-risk youth
Age Group: 8–19 (up to 25 with SEND)
Website: Young Greenwich CACT Services [young-gree...ich.org.uk]
Email: yg@cact.org.uk
Phone: 0208 8502866
MENTAL HEALTH
CAMHS (Child and Adolescent Mental Health Services)
Purpose: Promotes psychological wellbeing, support around mental health- provides both routine and urgent assessments.
Age Group: Children and adolescents under the age of 18.
Website: Our Services | Oxleas NHS Foundation Trust
Email: oxl-tr.greenwichcamhsadmin@nhs.net
Phone: 0203 260 5211 / Crisis line: 0203 228 5980 / 0800 330 8590
TIGER Service via Barnardos (Trauma Informed Growth and Empowered Recovery)
Purpose: Provides emotional and therapeutic support for children and young people who have experienced or are at risk of:
Sexual abuse
Sexual exploitation
Harmful sexual behaviours
Domestic abuse
Age Group: Under 18 (Up to 25 with SEND)
Support Offered:
1:1 session with the young person
Direct work with parents/carers
Collaboration with professionals around the child
Onward referrals
Training for professionals [greenwichc...ory.org.uk]
Website: Barnardo’s TIGER Service [barnardos.org.uk]
Email: tigerservices@barnardos.org.uk
Phone: 07519 294000
ONLINE COUNSELLING
Kooth
Purpose: Online mental health and emotional wellbeing support.
Age Group: 10-25
Website: Home - Kooth
Other Info: No referral needed. Free, safe & anonymous.
YoungMinds
Purpose: UK’s leading charity for children and young people’s mental health. Offers resources, campaigns, and support to prevent mental health crises. Empowers young people, parents, and professionals.
Age Group: 0–25
Website: youngminds.org.uk [youngminds.org.uk]
Email: Contact via website form.
Phone:
General: 020 7089 5050
Parents Helpline: 0808 802 5544 (Mon–Fri, 9:30am–4pm) [yourcircle.org.uk]
Children Heard and Seen
Purpose: Provides emotional and practical support to children and young people who have a parent in prison. Aims to reduce intergenerational offending and improve wellbeing. Offers tailored 1:1 support, mentoring, activity groups, residential trips, parenting support, and resources to help children understand and cope with their situation.
Age Group: Children and young people (typically under 18, but support may extend depending on need)
Website: childrenheardandseen.co.uk [childrenhe...seen.co.uk]
Email: info@childrenheardandseen.co.uk [disc.reading.gov.uk]
Phone: 07557 339258
Other Relevant Info:
Families can self-refer.
Offers online and in-person support across England and Wales.
SUBSTANCE MISUSE
With You
Purpose: Provides free, confidential support for young people struggling with drug or alcohol use, mental health, or affected by a family member’s substance use. Offers CBT, school-based support, family services, and pre-arrest diversion programmes.
Age Group: 11–18, but services may extend up to age 24 depending on location and need.
Website: wearewithyou.org.uk [wearewithyou.org.uk]
Email: For referrals or inquiries, use yadmin@wearewithyou.org.uk [nhs.uk]
Phone: 020 7251 5860
BEREAVEMENT
Child Bereavement UK
Purpose: Supports children and young people (up to age 25) when someone important to them dies or is not expected to live. Also supports families when a baby or child of any age dies or is dying. Offers guidance, counselling, group support, live chat and training for professionals.
Website: childbereavementuk.org [childberea...mentuk.org]
Email: helpline@childbereavementuk.org
Phone: 0800 02 888 40 (Mon–Fri, 9am–4:30pm)
OTHER SUPPORT SERVICES
Childline
Website: https://www.childline.org.uk/
Telephone: 0800 1111
NSPCC
Email: help@nspcc.org.uk
Text: 88858
Telephone: 0808 800 5000
Website: https://www.nspcc.org.uk/what-is-child-abuse/ AND https://www.nspcc.org.uk/keeping-children-safe/reporting-abuse/
SAMARITANS
Website: https://www.samaritans.org/about-samaritans/
Email: jo@samaritans.org
Telephone: 116 123


